AG puts out guidance on navigating use of prebuy heating oil contracts

CONCORD - The Attorney Generals Office is urging New Hampshire residents to be vigilant and learn about their rights before purchasing home heating fuel. Earlier this month the Attorney General's Consumer Protection and Antitrust Bureau issued essential guidance to help consumers avoid common pitfalls associated with heating fuel contracts and services.

"Do not let fuel-related issues leave you without heat. Heating fuel prices can fluctuate dramatically, and consumers are urged to be aware of their options to avoid falling victim to unfair business practices," said Attorney General John M Formella. "We want to encourage all New Hampshire residents to read our guidance to better understand the terms of their contracts and to help them spot potential problems before they escalate."

The guidance issued in our new NH Consumer Insight newsletter includes key tips and protections on navigating cash-on-delivery versus full-service plans, understanding prebuy contracts, recognizing the critical details to look for in a written agreement, and knowing what steps to take if you suspect a fuel provider has violated your rights or engaged in deceptive practices.

Some Key Insights to Know Include:

• Understanding Fuel Delivery Options: Learn the differences between automatic and will-call delivery options, and how to select the best choice for your needs.
• Monitor Your Fuel Levels: For cash-on-delivery and will-call customers, keep a close eye on fuel levels to avoid running out during peak demand periods.
• PreBuy Contracts: While prebuy contracts can lock in heating prices for the season, you should not trust a company that has failed to verify its ability to fulfill the agreement.

Before signing any heating fuel agreement, ensure it includes clear, written terms about the services provided, delivery options, contract's duration, and payment schedule or total payment due. A well-written contract is your first line of defense against potential issues.

If you believe a company has violated your rights or engaged in deceptive practices, report it immediately to the New Hampshire Department of Justice's Consumer Protection and Antitrust Bureau at (603) 271-3641. Complaints may also be made via the Consumer Hotline by email at Consumer Protection Complaint Form.