Eversource warns of holiday season shutoff scams
Staff reports 7 a.m.
MANCHESTER - With sophisticated scammers constantly finding unique ways to exploit utility customers, Eversource announced this week ways customers can protect themselves from being targeted. In addition to an increase in scam activity related to the COVID-19 outbreak, the energy company is warning its customers of the seasonal spike in utility scams as the holidays approach. In recognition of Utility Scam Awareness Week, Eversource is joining energy companies across the country in helping customers identify the signs of scammers to keep themselves and their families safe. The most common utility scam involves customers receiving a phone call warning that their service will be shut off because of unpaid bills. The scammer claims to be a representative from Eversource and tells the customer that in order to avoid an immediate shutoff, they need to settle an overdue bill by providing a credit card number or a prepaid debit card. In many cases, the scammer can manipulate the caller ID to display "Eversource," creating a greater sense of confusion and urgency. Both businesses and homeowners have been targeted by this type of scam, with businesses often contacted at a time of day when losing power would have a devastating impact on their ability to serve customers. "A common tactic scammers use is creating fear and panic to trick utility customers into making a hasty payment or providing sensitive personal information," said New Hampshire Public Utilities Commission Director of Consumer Services Amanda Noonan. "We want to make sure consumers know how to spot the red flags of utility scams so that they can protect themselves if they're targeted. Customers should never give out their personal information or utility account information, unless they have initiated the call and know the identity of the company they are speaking with. If you receive a suspicious call, hang up and call your utility back directly." Eversource urges anyone who believes they are a target of improper solicitation to immediately contact local law enforcement. For more information on how to protect personal information and avoid becoming a victim of utility scams, visit Eversource.com and the Utilities United Against Scams websites. Customers can also report scams and fraudulent activity by calling the New Hampshire Public Utilities Commission at 603-271-2431.
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